Frequently asked questions

We are an online-only Indian mithai business based in Edinburgh. Everything is made fresh to order in our kitchen and delivered to you — there is no shop counter or collection point, which is how we keep prices fair and batches fresh.

You will see a confirmation screen straight after payment and receive a confirmation email with your order number, items and chosen delivery date within a few minutes. If you don't see it, check your spam folder or email guddusweets@gmail.com and we will resend it.

Yes — up to 72 hours before your delivery date, for a full refund. Just email us with your order number. After that we may have already bought ingredients and started making your sweets.

As early as you can. Festival delivery dates have limited capacity and typically sell out one to two weeks beforehand. Booking early guarantees your date.

Yes. For bulk orders or custom mixes, email guddusweets@gmail.com or call 07478237090 and we will quote and plan the batch with you.

Delivery is free on orders over £30. Below that a flat £4.99 charge applies, and it is always shown in your basket and at checkout before you pay — no surprises at the last step.

Yes. At checkout you pick from our available delivery dates, mainly weekends plus extra dates around festivals. Each date has a set capacity so we never take on more than we can make fresh.

We deliver across Edinburgh, Glasgow and the central belt, with the covered postcode areas listed at checkout. If your postcode isn't accepted, message us — we may still be able to arrange something.

Please make sure someone can receive the order, as mithai is fresh and perishable. If you would like it left in a safe place, add that in the order notes; deliveries left at your instruction are at your own risk.

Absolutely. Enter their address as the delivery address and add a gift message in the order notes. Prices are never included in the box.

Everything is made in small batches close to your delivery date — never mass produced or bought in and re-boxed. Most mithai is at its best within 3–5 days of delivery.

Keep sweets in a cool, dry place away from sunlight. Milk-based mithai such as barfi and rasmalai should be refrigerated and brought to room temperature for 15 minutes before serving. Storage guidance comes with your order.

Many do. Our kitchen handles milk, nuts (cashew, pistachio, almond), wheat, sesame and soya, so we cannot guarantee any item is free from traces. Every product page lists its main ingredients — please tell us about allergies before ordering, and don't order if you're unsure.

Yes, all our mithai is vegetarian. Many items are milk-based, so they are not suitable for a vegan diet.

Yes. Payments are handled by Stripe, one of the world's largest payment providers. Your card details are entered directly with Stripe over an encrypted connection — Guddu Sweets never sees or stores your card number.

Visa, Mastercard, American Express, Apple Pay, Google Pay and Link. Apple Pay and Google Pay appear automatically at checkout on supported devices.

In full at the time you place the order, so we can secure your delivery date and buy ingredients for your batch.

Contact us within 24 hours of delivery with a photo and your order number. We will send a replacement on the next available date or refund you — whichever you prefer.

Only what we need to fulfil your order and keep proper records: name, contact details, address and order history. We never sell your data. Full details are in our privacy policy.