Guddu Sweets
Refund policy
Last updated 31 August 2026
We want every box to arrive in perfect condition. Because mithai is freshly made and perishable, this policy explains exactly when a refund or replacement is available.
Perishable goods
Freshly made food is exempt from the standard 14-day distance-selling return right, so we cannot accept returns of sweets simply because you have changed your mind after delivery.
Cancelling before delivery
You can cancel or change your order for a full refund up to 72 hours before your chosen delivery date. Email guddusweets@gmail.com with your order number.
If something is wrong
Contact us within 24 hours of delivery with your order number and a photograph if the order arrives damaged, incomplete, incorrect or not of satisfactory quality. We will offer a replacement on the next available delivery date or a full or partial refund, whichever you prefer.
How refunds are paid
Refunds are made to the original payment method through Stripe. Once approved, funds normally appear within 5–10 working days depending on your bank. Delivery charges are refunded in full where the whole order is at fault.
Failed deliveries
If nobody is available at the address and the order cannot be left safely, we may be unable to refund, as the product will no longer be fit to sell. Please check your address and availability before confirming your delivery date.
Still have a question?
Our FAQ page covers delivery, freshness and payment, or email guddusweets@gmail.com.